Additional information and definitions on project timing for SB Design clients using Podio.
The Urgent, Standard, and Flexible options are in place to better manage timing expectations.
Urgent
- A 25% rush fee applies
- 1–2 work day turnaround, subject to availability
- Excludes weekends and public holidays
- Depends on project size
- Contact Simon ASAP to confirm availability
Sounds like: “Help! I need this ASAP!”
Standard
- Normal hourly rate applies
- 3–6 work day turnaround, subject to availability
- Excludes weekends and public holidays
- Depends on project size
Sounds like: “Please schedule this for completion as close to the Proposed Due Date as possible.”
Flexible
- Normal hourly rate applies
- 7+ work day turnaround, subject to availability
- Excludes weekends and public holidays
- Depends on project size
Sounds like: “Complete this at your earliest convenience.”
Of course, when we can fit your work in sooner than 7 days, we will do so.
Rush Fee
A 25% rush fee applies when a project needs to ‘jump the queue’ to meet a deadline.
For example, if I’m working on a 3-day project for Client A and Client B requests an urgent task, Client B will be charged a 25% rush fee to prioritise their project over others.
Proposed Due Date
The ‘Proposed Due Date’ field is exactly that—proposed. It does not account for any work I’ve already committed to.